Support cases
Open, waiting, resolved and closed cases with priority and assignment.
Support operations
Support Centre
Customer support, training, notification preferences, data export and account-closure foundations for pilot tenants.
Controlled support access
Tenant-sensitive access requires approved scoped grants with expiry and audit.
Training
Owner, Manager, Cashier, Salesperson, Storekeeper, Driver and Accountant training foundations.
Notification preferences
In-app, email, SMS foundation and mandatory critical service notices.
Data export
Owner-requested business export workflow with expiry and audit history.
Account closure
Cancellation, retention, legal hold and scheduled deletion workflow.
Email and SMS Architecture
Verification
Invitation
Password reset
Trial reminders
Billing invoices
Payment confirmations
Failed-payment notices
Subscription changes
Support updates
Critical security alerts
Scheduled reports
Tax reminders
Approval reminders
SMS payment reminders
SMS security alerts